Whether something felt great – or something did not feel right – we want to hear it.

Your feedback helps Skillmate stay grounded, improve, and keep doing what works for learners and workplaces.

You can share feedback anytime – big or small. Kind words show what’s working. Concerns help us fix what is not.

• Email: contact@skillmate.edu.au
• Phone: 1300 646 462 / 0485 526 462 (Mon-to-Fri, 8:30am–5pm)
• Contact form: Contact
  
  

If something has not felt okay, please tell us. You will not be ignored or treated differently for speaking up.

• Reach out using any of the options above.
• Tell us what happened, how it affected you, and what you’d like changed.
• Ask for help – we can talk it through with you.

We handle complaints with care and privacy. Only people who need to know will be involved. It will not be held against you.

We keep the process clear, respectful, and easy to follow.

• Each step is explained in plain language.
• You can bring a support person.
• You will not be judged or pressured. We are here to listen, not to defend.
  

When you send a complaint, we will:

• Confirm we have received it.
• Look into it and speak with you if needed.
• Take action to make things better.
• Keep you updated as we go.

You will be treated fairly. You will be heard. You will get a response.

Every time you speak up, you help shape a safer, kinder, and more human service.

Thank you for trusting Skillmate to listen.